Refund & Cancellation Policy
Last updated: October 2026
Visa In Time is a private visa consultancy and is not affiliated with any government, embassy or consulate. Visa decisions are made solely by the relevant immigration authorities.
1. Scope
This policy applies to all charges paid to Visa Intime L.L.C-FZ (Business Licence No. 2648755.01, Meydan Free Zone, Government of Dubai) for visa consultancy services. It forms part of our Terms & Conditions.
2. Online service charges
Online service charges are non-refundable, whether processing has started or not.
3. Service and professional fees
Service and professional fees are non-refundable once processing has started. If you cancel in writing before we have started processing your case, the service and professional fees you have paid will be refunded to the original payment method within a maximum of 30 days.
4. Embassy, consulate, VFS and third-party fees
Fees paid to embassies, consulates, VFS, insurance providers, or other authorities are non-refundable once processed. If the payment has not yet been processed, the refundable amount will be returned to the original payment method within a maximum of 30 days.
5. No refund in the following cases
No refund will be provided for visa rejection, customer non-compliance, incomplete or incorrect information, missed appointments, policy or government changes, processing delays, or other circumstances beyond our control. Visa approval and processing timelines are determined solely by the Embassy, Consulate, government, or relevant authority; we provide professional support but cannot guarantee visa approval or a specific completion date.
6. How refunds are paid
Refunds will be issued only to the original payment method and cannot be transferred through any alternative payment method.
7. How to request a refund or cancellation
Email [email protected] quoting your enquiry or invoice reference number. We will confirm in writing whether a refund is due under this policy and, where it is, process it within a maximum of 30 days.
